Return, replacement & warranty policy

7-day authorized returns · 90-day limited warranty.

Return and Replacement Policy

Request an authorized return within 7 calendar days after delivery, unless different terms were expressly agreed at purchase. If you no longer want a product, it must be unused since delivery and in its original supplied condition and packaging. Contact us with your order reference and obtain written authorization and return instructions before shipping.

Restocking fees and shipping

A 30% restocking fee applies unless stated otherwise. In select situations, we may offer a reduced fee and issue the remaining value as store credit; any such arrangement will be explained before you accept it. The customer pays return shipping for non-defective returns. Shipping charges in both directions are non-refundable unless pre-approved by Big Sky Salvage.

Special orders and custom parts

Special-order and custom parts are not eligible for change-of-mind returns or resale. Some parts ordered for a specific vehicle require a deposit or full payment upfront. Once you agree to the special order and the deposit is received, the deposit becomes non-refundable and cancellations are not accepted. Special-order terms will be disclosed at purchase. These exclusions do not remove eligible defective-part claims under our 90-day limited warranty or mandatory consumer rights.

Installed, modified, or altered parts

Parts installed, modified, or altered after delivery cannot be returned because you changed your mind. We do not cover installation or related costs. Damage caused by modification, alteration, misuse, or faulty installation is not covered, and a replacement may need to be purchased at the customer’s expense. Installation alone does not invalidate an otherwise eligible defective-part warranty claim.

Authorization, replacement, and credit

Do not send a part back without written approval. Keep the product in its original packaging, list any damage or missing items, notify the carrier immediately about delivery damage, and contact us within 48 hours of delivery about such damage. After the authorized return is received and inspected, we will process a replacement, approved refund, or agreed credit where applicable. Approved monetary refunds are issued to the original payment method within 3–5 business days after receipt and inspection; bank processing may take longer.

90-day limited warranty

Every used engine and transmission includes a 90-day limited warranty from delivery for eligible material or workmanship defects during normal use. The 7-day change-of-mind return window does not shorten this warranty. Eligible defective-part claims remain available for installed parts and special-order parts. Labor and installation costs, misuse, faulty installation, accidents, modifications, external damage, and wear items or accessories are excluded. Contact us with your order reference and a description of the problem for claim and return instructions.